Refund policy
We stand behind our products and want you to feel confident in your purchase. This policy outlines how we handle refunds, replacements, and order cancellations.
365-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 365 days of the original purchase date.
To request a refund, please contact us and provide:
- Your order number
- A description of the issue*
- Photo or video evidence (if applicable)
*We may ask for additional details to understand the situation better. This information is used only to improve our products and customer experience, not to prevent you from receiving support.
Refunds & Replacements
We aim to make the process as simple as possible. Here’s how refunds and replacements work:
- Refunds include the full amount paid for the order, including shipping.
- We may offer a replacement product as a faster or more convenient solution.
- In some cases, we may ask for additional details to better understand your experience.
- In most cases, returning the product is not required. If a return is needed, we will provide instructions.
To ensure fairness for all customers, this policy applies to reasonable use only. We reserve the right to limit or decline requests in cases of misuse, abuse, or fraudulent activity.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at team@exploroproducts.com.
- Orders can be cancelled before they have been prepared for shipment
- Once an order has been prepared for shipment, it can no longer be cancelled
If your order has already been shipped, you can still contact us, and we will help you find the best possible solution.
Chargebacks & Disputes
We encourage customers to contact us first to resolve any issues before initiating a chargeback.
Submitting a chargeback without contacting us may delay resolution. We reserve the right to dispute fraudulent or abusive chargeback claims.
Refund Processing
Once approved, refunds will be issued to the original payment method.
Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.
Proof of Purchase
All refunds require valid proof of purchase. We reserve the right to deny requests that do not meet our policy conditions.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages related to product use or refund delays.
Contact
If you have any questions, our support team is here to help.
