Shipping policy
We are committed to delivering your order quickly, safely, and transparently. Please review the details below before placing your order.
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays). During periods of high demand, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
- United States: 3-15 business days
- International: Delivery times vary by destination
All delivery times are estimates only and are not guaranteed.
Shipping Costs
- Free shipping on orders over $50
- Shipping fees (if applicable) are calculated at checkout
Tracking
Tracking information will be provided once your order ships. Please allow 1-2 business days for tracking updates to appear.
Delivery Issues
If your tracking shows "delivered" but you have not received your package:
- Please allow an additional 2-3 business days
- Check with neighbors or your local carrier
- Contact us if the issue persists
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.
Lost, Delayed, or Stolen Packages
We are not liable for shipping delays caused by carriers, customs, or external factors outside our control.
For packages marked as delivered by the carrier, we are not responsible for lost or stolen items. However, we will assist you in resolving the issue with the carrier where possible.
International Shipping
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from shipping delays or delivery issues.
Contact
If you have any questions about your shipment, please contact our support team.
